Alan, along with Elle, is the owner of Spain Buddy. He was born in the North of England (Lancashire) and travelled extensively before eventually settling in Almería. Alan has 3 sons from the first of his 18 marriages, (Sam, Joe & Ben) who are all now adults. You can read more articles by Alan on his personal blog at AlanGandy.com and see more of his photography on his photography website as well as on Flickr and Instagram. Also, for less than the price of a cup of coffee each month you can help support Alan's photography (and get some freebies into the bargain). Click here to visit his Patron page to find out more.

21 Comments

  1. Tricia eden
    September 7, 2017 @ 12:21 pm

    This is EXACTLY what has happened to me on a few occasions recently I have been waiting on an edible print for a cake for over 3 weeks !! I was advised delivery would be on a certain date so waited in all day. It didn’t arrive. I have been chasing for nearly 3 weeks and they keep telling me that they have an issue with my address. I have since ordered the print from another uk Co. That arrived 4 days later via DPD. I am still waiting for the Seur delivery.

  2. Ton Strikkers
    September 7, 2017 @ 12:32 pm

    The only location Seur knows is the gas station (anroroil) near Vélez-Blanco. I didn’t have the option to deliver at my home in Velez-blanco.

  3. Peter Hands
    September 7, 2017 @ 12:56 pm

    I went as far as going to their depot in Huercal Overa, providing them with a map, a GPS reference and three contact telephone numbers but they were still unable to deliver.

    One time they notified me that they had a package to deliver and I asked them not to attempt to deliver but to retain it at their depot for me to collect. When I got there, I was told they had “misplaced” the package and more frustratingly they had no idea where it had come from.

    I have now given up

  4. Alan Gandy
    September 7, 2017 @ 12:58 pm

    I’ve had stuff left there before now, but at least they let me know that time.

  5. Philip Sibley
    September 7, 2017 @ 1:47 pm

    We also use Huercal Overa, having got fed up with SEUR not being able to find an estate of +200 houses, hence getting messages of “not delivered, incorrect delivery address”! Alternatively we meet them at the local garage, which is situated at the entrance to the estate near the estate road map(!!), or they drop it off at our local “CAB” which then costs me €2.00 to collect from!

  6. Lois Walker
    September 7, 2017 @ 1:51 pm

    Same thing happened to me in Arboleas, goods coming from Amazon.es. Part of the same order was delivered successfully by UPS, however Seur said the address was incomplete. Won’t buy from companies now if they are using Seur to deliver.

  7. Claire Wilkings
    September 7, 2017 @ 3:01 pm

    Been there, done that.
    However we have a new driver who at least phones me now. My faith had neen restored as we assumed it was the previous driver. I’m nervous again now reading this.
    Claire, Iznajar

  8. Lianne
    September 7, 2017 @ 3:34 pm

    I had a similar experience with an Amazon order, although we were on a main road and the driver made regular deliveries he decided to give it to a random English person who took it!! Because in his words “all you English people know each other, just go pick it up from him!” Fuming didn’t come close.

  9. Lynne Shaw
    September 7, 2017 @ 5:10 pm

    Well I have to say SEUR are fantastic where I live. At first they delivered to a place near my town, Orgiva, Granada. I then had to go to that place to collect it. I saw our usual van driver one day in town and spoke to him about the reason why he didn’t want to deliver down the road where I live, 4 KLM’s from town, he said he didn’t know where the road is, but next time he will ring me and he can follow me to where I live. Now he rings me and sometimes he comes straight to my door, or if I am in town he drops it in the bar where I normally have coffee etc. They couldn’t be more helpful. It lays to get to know your van driver! Can’t fault them now

  10. S MacAulay
    September 7, 2017 @ 7:03 pm

    I have always had problems when they are supposed to deliver door to door. One time when I had sent for something for my husband I got in touch with the Seur office and told them I had to stay with my husband who was terminally ill, 24/7, he didn’t want me to leave him, and it was essential that they deliver to our home, she told me this would happen. But to cut a long story short no, it didn’t!

  11. Mary
    September 7, 2017 @ 11:17 pm

    From the main motorway (E15) our house is a 4 minute drive and they still wont deliver to us. We had emails for a fortnight saying ” delivery tomorrow”. After numerous phone calls we eventually we went to collect from the depot in Huercal. We will never order anything from anywhere if it is to be delivered by SEUR.

  12. Elle Draper
    September 8, 2017 @ 12:05 pm

    We were friendly with all the previous van drivers. They would phone as they entered our town and we would meet them at the Ayuntamiento.
    Now it seems they aren’t even coming to the town – so we can’t “nip along and say hello” to anyone.

  13. Elle Draper
    September 8, 2017 @ 12:06 pm

    Exactly right. All they need to do is phone when they get to the town and we’ll meet them wherever. They’ve told us this wehen they’ve phoned onb the telephone number they then say they haven’t got. But they won’t phone from the van.

    Still no package.

  14. Martin Hodgson
    September 8, 2017 @ 8:20 pm

    Recently had Seur deliver a parcel for us from Amazon.
    Absolutely faultless service!

  15. Mike
    September 9, 2017 @ 12:42 am

    This account is almost exactly what has happened to me on more than one occasion. I now also refuse to purchase from anyone who uses SEUR for their deliveries.

  16. Alan Gandy
    September 9, 2017 @ 3:52 pm

    That’s pretty much where I’m at now Mike! May be difficult when it comes to Amazon though, might need to make an exception there.

    Can’t fault the seller in this case, Fotoprix have absolutely done their best and have promised they won’t let it drop until SEUR meet their obligation to deliver. They’ve been told a pack of lies too!

  17. john n
    October 14, 2017 @ 12:28 pm

    The story is very familiar. I have had a similar experience many times and have cancelled my subscription to amazon.es Prime until amazon stop using Seur. Most friends in the area say they will not order online because of Seur delivery problems

  18. Elena
    October 18, 2017 @ 12:49 am

    Wow, so SEUR is shit again. I had problems with them during the Black Friday. I ordered a bike on amazon days before the Black Friday and it took ages to arrive… well, actually they re-send me the bike after tons of messages and calls (very lovely the people from Amazon) and the other company (MRW) arrived before SEUR…. Apparently they like to make money and to do so they accept more packages than they can deliver and they don’t go to little villages (or so I saw when I was constantly watching what was happening in twitter, a woman said they were always giving her messages of attempts but she was outside the house waiting for them and no one ever showed up).

  19. Elaine
    October 27, 2017 @ 12:40 pm

    Same thing parcel has been with SEUR for a week can’t deliver no such address ! Even sent them a map yes you will get it today and yes you guessed it no parcel phoned shouted screamed still no joy! They are terrible so I have told them please give it to another carrier or local postal service all other deliver here ups mrw no problems why is SEUR different because they don’t give hoot they sit in hotels tapas get pissed say no one in or no such address and bugger off simple as that can’t we send this lot to SEUR maybe they will listen. NOT!!!!!!!
    Don’t buy from Amazon any more they only use SEUR they say stopped using mrw and ups as SEUR the leading carrier service for Spain so watch out more trouble

  20. janet l harvey
    November 13, 2017 @ 10:01 am

    Same has happened to me this week.First address is wrong they say, then fold package was delivered…NOT, Now latest parcel is in Alicante pick up post an hour away in the middle of the city, I have no way of getting there. I paid for delivery to my house.

  21. João Lemos
    December 21, 2017 @ 1:08 pm

    É mais uma queixa em Portugal.
    A SEUR não consegue entregar uma simples encomenda efectuada na vidaXL uma vez que o sistema informático não assume os últimos 3 dígitos da localidade. Programa a entrega e não a concretiza. por vezes dando erro na morada ou morada incompleta. Difícil é contactar os serviços e não contacta o destinatário para qualquer satisfação.
    É lamentável o péssimo serviço prestado, mais valesse cobrarem pelo serviço se isso implicar ser bem feito.

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