A judge has ruled that a disruptive passenger be ordered to pay Jet2 losses in a court case brought about after Claire Sanderson, 42, from Sunderland caused a flight diversion with her unreasonable behaviour.
Claire Sanderson was allegedly aggressive and abusive on a flight from Tenerife to Newcastle on new year’s Day, resulting in a diversion to Shannon Airport in Western Ireland and a two hour delay. While at Shannon Airport Mrs Sanderson was handed to local police and the remaining passengers continued to Newcastle in the north of England.
Flight LS518, was carrying 161 passengers and six crew at the time of the incident.
Sunderland County Court ruled against Mrs Sanderson and order her to pay compensation for the airline’s losses. The airline has declined to make the amount public although the amount is rumoured to be several thousand pounds.
Jet2.com managing director Phil Ward said: “This is the second court ruling in our favour in less than a week, which should send out a strong message to anybody who thinks that they can get away with acting in an unacceptable and aggressive fashion onboard – this behaviour will not be tolerated and we will continue to take action to recover our losses.
“Mrs Sanderson must now accept the consequences of her actions, which caused both inconvenience and distress for other customers as well as our crew. As a family friendly airline carrying millions of holidaymakers, many of whom our families, we will not tolerate this on our flights.”
Jet2 has a historically staunch stance against disruptive passengers as part of its initiative, Onboard Together, which was launched in April 2015. The scheme commits the airline to a zero tolerance stance against disruptive passenger behaviour, including banning the sale of alcohol onboard all flights before 8am. Since the initiative was launched, more than 500 passengers have been refused travel and 60 have been given lifetime bans – including Mrs Sanderson.