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 Elle Draper

How To Issue a Denuncia

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Why would you want to know how to issue a denuncia? Well, it would be wonderful if we lived on a planet with no crime, where everyone got along, and where bad things simply didn’t happen. Sorry folks – not any time soon! With this in mind, if something happens and you need to raise a denuncia, then worry not… it isn’t as tough as you might think.

How to raise a denuncia

You might not know trouble is coming… often because of disguise, like this chap!

Perhaps the neighbours are driving you potty with their incessant partying, or maybe you haven’t been paid for services that you have provided for somebody, or perhaps you have had items stolen. Issuing a denuncia is exactly the same as if you were making a formal complaint to your Police Station back in your originating country.

You can of course head along to the Policia Local and do this in person… but if your Spanish isn’t bang on, you might prefer to take a translator.

Here is some help to get you used to the terminology of the form they will give you, provided here for you in conjunction with the Spanish Police. We would recommend that you have the answers to all the questions ready for when you make the phone call, or visit the station as it will really help.

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PERSONAL DETAILS
Fecha de Nacimiento / Date of Birth
Lugar de Nacimiento / Place of Birth
Nombre de Padre / Name of Father
Nombre de Madre / Name of Mother
Nacionalidad / Nationality
DNI / Passport Number
Domicilio en su Pais / Home Address
Numero de telefono / Telephone Number
Domicilio en España / Address in Spain

LUGAR Y HORA DE LOS HECHOS / PLACE AND TIME OF ACTS
Hora / Time Dia / Day Fecha / Date
Apellido / Surname
Nombre / Forename
Direccion / Address

CIRCUMSTANCIAS DE LOS HECHOS / CIRCUMSTANCES OF FACTS
Perdida / Loss
Estafa / Swindle
Robo con Intimidacion / Theft by Threat
Carteristas / Pickpockets
Robo del Interior del Vehiculo / Theft from car
Robo del Vehiculo / Theft of Vehicle
Robo en el interior de la vivienda / Theft from House

SU COCHE / YOUR CAR
Marca / Make
Matricula / Reg. No.
Propietario / Owner
Color / Colour
DAÑOS / DAMAGES

ROBO INTERIOR / THEFT FROM HOUSE
COMO LOS LADRONES HAN ENTRADO / HOW WAS ENTRY MADE
Si / Yes No
Persona Falsa / Bogus Caller
Ventana dejado abierta / Window Left Open
Uso de Caña de Pescar / Fishing Rod Used
Ventana Forzada / Window Broken
Puerta Dejado Abierta / Door Left Open
Puerta Forzada / Door Forced

OBJECTOS ROBADOS / ITEMS STOLEN FROM
Si / Yes
Salon / Living Room
Comedor / Dining Room
Cocina / Kitchen
Entrada / Hall
Dormitorio / Bedroom
Cuarto de Baño / Bathroom

VEHICULO DE LADRONES / OFFENDER’S VEHICLE
Marca / Make
Matricula / Reg. No.
Color / Colour
Daños / Damage

SOSPECHOSOS / SUSPECTS
1 2 3 4 (quantity)
Sexo / Sex
Edad / Age
Complexion / Build
Altura / Height
Raza / Race
Pelo / Hair **
Ropa Arriba / Upper Clothes
Ropa Abajo / Lower Clothes
Zapatos / Shoes
Largo – Long
Rubio – Blonde / Fair
Moreno – Dark
Color – Colour
Barba – Beard
Bigote – Moustache

OBJECTOS EXTRAVIADOS O SUSTRAIDOS / PROPERTY LOST OR STOLEN
Marka / Make
Numero / Number
Extraviados / Lost
Sustraidos /Stolen
Valor / Value
Camara / Camera
Camara de Video / Video Camera
Cassette Video / Video Recorder
Equipo de Musica / Hi-Fi unit
Radio Cassette / Cassette Recorder
Television / Television
Movil / Mobile Telephone
Gafas Graduadas / Glasses
Maquina de Afeitar / Shaver
Dinero en Efectivo / Cash
Cheques de Viaje / Traveller’s Cheques
Tarjeta de Credito / Credit Card (1)
Tarjeta de Credito / Credit Card (2)
DNI – Passporte / Passport
Came de Conducir / Driving Licence
Documentacion de Vehiculo / Veh documents
Talonado de Cheques / Cheque Book
Tarjeta de Cheques / Cheque Card
Billettes / Tickets
Avion / Plane
Tren / Train
Barco / Ship
Reloj de pulsera / Wristwatch
Collar / Necklace
Pulsera / Bracelet
Anillo / Ring
Colgante / Pendant
Maleta / Suitcase
Bolsa de Mano / Handbag
Mochila / Rucksack
Cartera / Wallet
Monedero / Purse
Llaves / Keys
Ropa /Clothes
Zapatos / Shoes
Herramientos / Tools
Caravana / Caravan
Placas Matricula / Number Plates
Rueda de Repuesta / Spare Wheel
Otros Objectos / Other Items
VALOR TOTAL / TOTAL VALUE

Firma denunciante / Signature…………………………………………..
Fecha / Date ……………………………

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You can also telephone 0034 902 102 112… wait for all the recorded messages to finish… and then when you hear a real human being, ask them for an English speaking operator. The operators are used to this, so should be able to put you straight through to someone.

The English speaking operator will take you through the form on the phone, and then organise for you to visit your local police station and sign the paperwork . This number is available 24 hours a day, 7 days a week. They will issue you with a reference number – so when you get to the Police station, then show them that straight away to avoid you queuing behind everyone who are making denuncias in the usual way. You probably won’t need a translator at that point, as you’re just heading along to scribble on a bit of paper – but of course if it makes you feel more comfortable then go ahead. This paperwork must be signed within 48 hours, but they’ll whizz you through as quickly as they can… so don’t worry about having to queue for a week

Always take proof of identification with you. When we went, we had to take our passports, but also our Residencias. I had forgotten to take mine initially, but was at least able to give them the numbers (which is committed to memory), and as we then lived in a complex that was predominantly inhabited by Coppers, they popped round and picked up a photocopy from us anyway. Yes, we probably lived in the most secure complex in the town at that point, due to all our neighbours ;)

According to the Spanish police, there are certain crimes that can be reported by telephone:

  • Theft with violence and larceny
  • Breaking into cars / stores / houses.
  • Documents and/or belongings
  • Robberies (bag snatching)
  • Petty larceny (pick-pocketing)
  • Swindles/ frauds
  • Damage to property (house, car…)
  • Loss of documents/ effects.
  • Objects recoveries.
  • Cars
  • Documents and or belongings

If the incident or complaint is not able to be handled over the phone, don’t worry – as the operator will advise you of this at the time. In those circumstances you should head down to the local police station. If dialling from a Telefonica landline, you can call on the shortcode “092″. Remember though… that in most cases that 092 call will be in Spanish – so again you may wish to go to the station with an interpreter, or get a Spanish speaker to make the call for you.

IMPORTANT:
Formal reports to the Police regarding aggravated assault or with dangerous weapons, or formal reports against a person whose personal information is known, definitely won’t be received by phone. Those reports to the Police will always have to be made in person at your nearest Police Station.

Crimes requiring immediate Police action: those related to offences or threats against a person’s well-being, and those especially complicated, must be reported in person at the Police Station.

(Information courtesy of the official Policia website)

One Response to How To Issue a Denuncia

  1. Elle Draper
    Elle Draper September 15, 2013 at 11:07 am

    Message from ExploreNerja.com:

    “I think even if you visit the police station you will now have to provide information for the denuncia over the phone to a central call centre and then simply sign the denuncia when it gets processed and emailed to the station you’ve visited ( at least its that way in Malaga). Thats with the national police, not sure about how the Guardia Civil do it though.”

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